WHY ARE WE DIFFERENT?
At J.H. Berry & Gilbert, Inc., we recognize that our customers are the core of our business, and we make them our primary focus every day. Each of our team members has been trained to take a customer-first approach to leasing and managing our apartment properties. We believe that the owners of the apartment assets we manage are best served when we put the customers' needs at the forefront of our business model. By asking for and responding to customer feedback, we provide better service each day.
The following five tenets comprise our customer service philosophy:
1. Embrace the “Five Ways of Being.”
In every interaction with our customers and potential customers, our team members strive to be welcoming, genuine, considerate, knowledgeable, and involved.
2. Move Customers beyond Expectations.
We pride ourselves on not just meeting but exceeding our customers' expectations by anticipating their needs, turning negatives into positives, building trust, and going the extra mile to provide exceptional service.
3. Accept Criticism.
By inviting feedback, listening to our customers, responding quickly to concerns, taking full responsibility, and correcting mistakes, we strengthen our customer relationships and our business.
4. Pay Attention to the Details.
We pay attention to the tiniest details, even those our customers don't see, knowing that every piece of the puzzle matters. Our customers' satisfaction and our success depend on our taking the time to get the details right.
5. Give Back.
At J.H. Berry & Gilbert, Inc., we consider ourselves “go givers.” Our team members actively look for ways to get involved with the community and to make a positive difference in the lives of our customers, clients, coworkers, and family.